By: Joey Blackwell
Lawson State Community College is slated to launch a dynamic new initiative aimed at equipping Birmingham residents with top-tier customer service skills. The Customer Service Professionals (CSP) Program, an eight-week workforce development course, will begin this September and is designed to prepare participants for success in customer-facing roles across various industries.
Developed in partnership with leading organizations, including Alabama Power, ALFA, ASK Telemarketing, Blue Cross and Blue Shield of Alabama, Protective Life, Regions, Rx Benefits and Spire, the program offers a comprehensive curriculum focused on:
• Managing customer service engagement
• Developing efficient problem-solving skills
• Enhancing communication proficiency
• Using effective sales techniques
The Alabama Weather Blog is pleased to present an excerpt from a featured article in partnership with the Alabama News Center. For the full post including images, videos, and related links, please visit the article HERE.
